Giving people greater choice and control over the services they receive.
As one of only three UK-based organisations selected to deliver a wave 2 pilot, we are working with Clinical Commissioning Groups, local authorities and providers to ensure they have the knowledge and infrastructure to deliver effective Personal Health Budgets (PHB). We are ensuring all stakehold...
Improving safety in patient transport services
The NHS Arden & GEM Commissioning Support Unit (CSU) clinical quality team devised and implemented a quality monitoring model to facilitate transparency and sharing between commissioners and providers. This has directly benefitted patients by increasing safety, improving care and improving sa...
Developing an online high cost drug approval system
In its commissioning intentions, Coventry and Rugby Clinical Commissioning Group (CCG) states “No payment for newly prescribed tariff excluded drugs unless Provider can demonstrate compliance with NICE guidance or agreed local prescribing protocol”. We were tasked with developing a process that w...
Reconfiguration of Paediatric Services at George Eliot Hospital
This complex transformation involved the transfer of paediatric inpatient services from George Eliot Hospital (GEH) to University Hospital Coventry & Warwickshire (UHCW) and development of an innovative new children’s service model at GEH.
Putting equality and diversity at the heart of healthcare
Working in partnership with Coventry and Warwickshire Partnership NHS Trust (CWPT), NHS Arden & GEM Commissioning Support Unit developed a training programme to help staff understand the issues and inequalities facing minority communities and encourage direct action to improve access to healt...
Working with the Gypsy, Roma and Traveller community to improve health outcomes
With a substantial Gypsy, Roma and Traveller community in Worcestershire, we worked in partnership with Worcestershire County Council and local health organisations to explore current engagement levels, with the aim of building links and improving health outcomes for this marginalised group.
Developing bespoke training and toolkits for Equality Impact Assessments
We developed a bespoke training programme and toolkit to help CCGs gain the skills and the confidence to carry out EIAs that not only meet their duties under the Equality Act (2010), but help them deliver effective and appropriate services to their communities.
Addressing poor performance through effective contract management
We provide expert qualitative, technical and financial support to Clinical Commissioning Groups across the country. When one service provider consistently failed against a national target, we successfully intervened on behalf of our client, resulting in improved performance and a better service f...
Delivery of an Innovative Discharge to Assess Pilot
Working with the CCG, providers and local authority, NHS Arden & GEM CSU planned, managed and implemented a new integrated model of care, where patients are treated and assessed in a care home setting, instead of an acute hospital. The innovative Discharge to Assess (D2A) pilot demonstrated t...
Scoping and delivering QIPP programmes
NHS Arden & GEM Commissioning Support Unit (CSU) began a process of scoping and analysis to ensure that valuable CCG resources were being utilised to support QIPP schemes that could make the biggest potential difference.