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Arden & GEM CSU > About us

About us

NHS Arden & GEM Commissioning Support Unit (CSU) is one of the leading commissioning support organisations in the UK.

We act as a valued and trusted partner for commissioners, local authorities and providers to tackle the challenges faced in building integrated, high-quality, cost-effective services that lead to better health outcomes for patients.

With offices throughout the Midlands, North West and South East, we cover a core geographic patch that extends to Greater Manchester in the north and Essex in the south.

Our hub and spoke delivery model provides the flexibility to deliver services across England, as evidenced by our existing work in locations as varied as London, Liverpool, Devon and the Isle of Wight.

We bring you:

  • Over 900 staff and a diverse network of partners to provide you with a significant breadth and depth of skills and expertise.
  • A proven track record in working alongside our clients to deliver high-quality, end-to-end commissioning support services.
  • A multidisciplinary team that will work in partnership with you to deliver a blend of both transformation and transactional services.
  • An experienced senior leadership team to oversee the delivery of our services.
  • Proven ability to engage effectively and collaboratively with both internal and external stakeholders.
  • Our commitment to continuously improve our services to deliver greater efficiency and to support the delivery of innovation and transformation in healthcare.

Did you know?

Arden & GEM is the only CSU to have achieved the globally recognised ISO 9001:2008 standard for quality management. Our effective business management system ensures consistent service delivery and a drive for continual improvement throughout our organisation.

“The Arden & GEM team are great to work with. They build strong relationships across organisations, which promotes a flexible and responsive service. They often surpass expectations with their ability to lead the CCG though complex projects.”

Helen McManus,
Business Intelligence Manager, Liverpool CCG


We have extensive experience of designing, developing, testing and delivering cost-effective health services, built on a shared commitment to patients and citizens. As an approved supplier on the NHS Lead Provider Framework, we are well placed to support you in delivering on your commissioning intentions.

We are uniquely placed to work alongside STPs and Integrated Care Systems (ICSs) to develop and deliver a local vision for sustainable healthcare.

With a proven expertise in bringing together health, social care and the public to transform services, we can support you to build a health and care system focused on prevention, personalised care and new models for the way that care is provided.

We are already working with vanguard sites, taking a whole system approach to enable commissioners to realise the benefits and efficiency savings of integrated services. Our multi-organisational work to support integration and transformation has received national recognition including the prestigious Patient Experience Network (PEN) Award of ‘Commissioner of the Year’ 2015 and HSJ Value in Healthcare awards for both service redesign and procurement.

This work is inextricably linked with our day-to-day objective to drive value and deliver the efficiencies we know are vital to you. All our work is underpinned by rigorous, industry leading governance frameworks and quality standards. 


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Alternatively please email contact.ardengem@nhs.net