Enquiries
For more information about our solutions and how we can help you deliver high quality, cost-efficient services, please email us at contact.ardengem@nhs.net or complete the form at the bottom of this page. By including as much information in the Enquiry box as possible, we will be able to get the right person to respond to you directly.
Freedom of Information requests
The Freedom of Information Act 2000 gives you a right to access a wide range of information held by NHS Arden & GEM CSU.
If you would like to submit a Freedom of Information request please contact NHS England on 0300 311 2233 or email england.contactus@nhs.net
Further information about making a request can be found at www.england.nhs.uk/contact-us/foi/
Gender incongruence service enquiries
For further information please visit National Referral Support Service for the NHS Gender Incongruence Service for Children and Young People
If you need to let us know about changes to your referral details please contact us at agem.cyp-gnrss@nhs.net.
We are unable to offer clinical advice to children, young people or their families and if support and advice is required please contact your GP or other local NHS services.
If it’s an emergency or you need urgent help:
If you or someone else is in danger, call 999 or go to A&E.
General enquiries
If you would like to know more about Arden & GEM and our services and solutions please email:-
Please provide your name and email address, service required (if known), along with brief details of your enquiry so that we can respond in the most appropriate and timely manner possible.
Do not include confidential or medical information in your message. For example, your NHS number, date of birth, medical diagnosis or medical history.
IT Service Desk
The IT Service Desk does not accept requests via email, therefore the quickest way to get help is by contacting our IT Service Desk directly in one of the following ways:-
- Via our Online Customer self-service portal - this is for new equipment requests, starters/leavers etc and incidents that impact one person or a small number of people.
- Please visit https://icssupport.haloitsm.com/portal
- When visiting our Customer Self Service Portal, you will be asked to Create an account with a username and password – the username is your NHS email address and if you are a first-time portal user or have forgotten your password, please click “Forgot Password?”, enter your email address in the username box (NOT the email address box, leave this blank) and select ‘Submit’.
- We would then encourage you to save the Portal link in your Favourites and familiarise yourself with the Portal and how to make a service request in the future.
- Guidance on how to use the portal can be found here - IT Self-Service Portal user guide
- Calling the IT Service Desk on 0300 123 1020 – this is for High priority incidents such as clinically urgent requests or when it is not possible to contact us via the Self Service Portal.
Media enquiries
For all media enquiries please email contact.ardengem@nhs.net
Our offices
Derby (Head Office): Fourth floor North, Cardinal Square, 10 Nottingham Road, Derby DE1 3QT
Basildon Phoenix Place Unit 14b, Christopher Martin Rd, Basildon SS14 3HG 
Chester 1829 Building, Countess of Chester Health Park, Liverpool Road, Chester CH2 1BQ
Chesterfield Scarsdale, Nightingale Close (off Newbold Road), Chesterfield S41 7PF
Ilkeston Ilkeston Hospital, Ilkeston Data Centre, Heanor Rd, Ilkeston, Derbyshire DE7 9LN
Kettering Haylock House, 2nd Floor, Kettering Parkway, Kettering NN15 6EY
Leicester County Hall, Leicester Road, Glenfield, Leicester LE3 8RA
Lincoln Fen House, Fen Lane, North Hykeham, Lincoln LN6 8UZ
Norwich County Hall, Martineau Lane, Norwich, Norfolk NR 1 2UA
Oldbury Sandwell Council House, Freeth Street, Oldbury B69 3DE
Warwick First Floor, Building 3, Warwickshire County Council, Saltisford Office Park, Ansell Way, Warwick CV34 4UL