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Contact us

IT Service Desk contact details:

Telephone: 0300 123 1020

Email: agcsu.itservicedesk@nhs.net

Customer Self-Service Portal:

For a quicker response and turnaround time, please visit https://ardengem.saasiteu.com

If you have not received your log in details or need a password reminder, please click on Forgotten Password, then enter your email address in the bottom box and you will be sent a new password.


For more information about our solutions and how we can help you deliver high quality, cost-efficient services, please email us at contact.ardengem@nhs.net or complete the form at the bottom of this page. By including as much information in the Enquiry box as possible, we will be able to get the right person to respond to you directly.

Our offices

 Leicester (Head Office) St John's House, East Street, Leicester LE1 6NB   T: 0121 611 0100

 Basildon Phoenix Place, Christopher Martin Rd, Basildon SS14 3HG

 Beccles Beccles House, 1 Common Lane North, Beccles, Suffolk NR34 9BN    

 Birmingham Kingston House, 438 - 450 High Street, West Bromwich, Birmingham B70 9LD   T: 0121 612 1500

 Chester 1829 Building, Countess of Chester Health Park, Liverpool Road, Chester CH2 1BQ   T: 01244 650300

 Chesterfield Scarsdale, Nightingale Close (off Newbold Road), Chesterfield S41 7PF   T: 01246 514 000

 Derby Cardinal Square, 10 Nottingham Road, Derby DE1 3QT   T:01332 888 080

Ilkeston Old Boiler House, Ilkeston Community Hospital, Heanor Rd, Ilkeston, Derbyshire DE7 8LN T: 0115 930 5522

King's Lynn King's Court, Chapel Street, King's Lynn PE30 1EL   T: 01553 666 971

Lincoln Cross O’Cliff, Bracebridge Heath, Lincoln LN4 2HN   T: 01522 513 355

Lincoln Fen Lane, North Hykeham, Lincoln LN6 8UZ T: 01522 563079

 Mansfield Birch House, Southwell Road West, Mansfield, Nottinghamshire NG21 0HJ   T: 0300 300 1234

 Northampton Francis Crick House, Summerhouse Road, Moulton Park, Northampton NN3 6BF   T: 0121 611 0640

Norwich Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich NR7 0WG   T: 01603 257 000

Warwick Westgate House, Market Street, Warwick CV34 4DE   T: 0121 611 0700

Freedom of Information Requests

The Freedom of Information Act 2000 gives you a right to access a wide range of information held by NHS Arden & GEM CSU.

If you would like to submit a Freedom of Information request please contact NHS England on 0300 311 2233 or email england.contactus@nhs.net

Further information about making a request can be found at www.england.nhs.uk/contact-us/foi/

Media enquiries

For all media enquiries please contact:

Paul Fradgley 
Head of Marketing
E: paul.fradgley@nhs.net
T: 07785 474 689
Marie-Louise Allred
Marketing and Communications Manager
E: marielouise.allred@nhs.net
T: 07773 202 586