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Contact us


For more information about our solutions and how we can help you deliver high quality, cost-efficient services, please email us at contact.ardengem@nhs.net or complete the form at the bottom of this page. By including as much information in the Enquiry box as possible, we will be able to get the right person to respond to you directly.

The Freedom of Information Act 2000 gives you a right to access a wide range of information held by NHS Arden & GEM CSU.

If you would like to submit a Freedom of Information request please contact NHS England on 0300 311 2233 or email england.contactus@nhs.net

Further information about making a request can be found at www.england.nhs.uk/contact-us/foi/

For further information please visit National Referral Support Service for the NHS Gender Incongruence Service for Children and Young People

If you need to let us know about changes to your referral details please contact us at agem.cyp-gnrss@nhs.net.

We are unable to offer clinical advice to children, young people or their families and if support and advice is required please contact your GP or other local NHS services.


If it’s an emergency or you need urgent help:

If you or someone else is in danger, call 999 or go to A&E.

If you would like to know more about Arden & GEM and our services and solutions please email:-


Customer Self-Service Portal:
For a quicker response and turnaround time, please visit https://ardengem.saasiteu.com
If you have not received your log in details or need a password reminder, please click on Forgotten Password, then enter your email address in the username box (NOT the email address box, leave this blank) and select ‘Submit’.

IT Self-Service Portal user guide

Telephone: 0300 123 1020

For all media enquiries please contact:

Paul Fradgley
Head of Marketing
E: paul.fradgley@nhs.net
T: 07785 474 689
Marie-Louise Allred
Marketing and Communications Manager
E: marielouise.allred@nhs.net
T: 07773 202 586

Leicester (Head Office) St John's House, East Street, Leicester LE1 6NB 

Basildon Phoenix Place, Christopher Martin Rd, Basildon SS14 3HG

Beccles Beccles House, 1 Common Lane North, Beccles, Suffolk NR34 9BN

Bletchley Sherwood Place, Sherwood Drive, Bletchley, Milton Keynes MK3 6RT

 Chester 1829 Building, Countess of Chester Health Park, Liverpool Road, Chester CH2 1BQ 

 Chesterfield Scarsdale, Nightingale Close (off Newbold Road), Chesterfield S41 7PF

Derby Cardinal Square, 10 Nottingham Road, Derby DE1 3QT  

 Ilkeston Old Boiler House, Ilkeston Community Hospital, Heanor Rd, Ilkeston, Derbyshire DE7 8LN

Kettering RCI Building, Haylock House, 2nd Floor, Kettering Parkway, Kettering NN15 6EY

Lincoln Fen Lane, North Hykeham, Lincoln LN6 8UZ 

Lincoln Witham Point, Wavell Dr, Lincoln LN3 4PL

 Norwich County Hall, Martineau Lane, Norwich, Norfolk NR 1 2UA

 Oldbury Sandwell Council House, Freeth Street, Oldbury B69 3DB

 Warwick Westgate House, Market Street, Warwick CV34 4DE