Our business support services work alongside you and your team, providing both strategic advice and operational support, to ensure the robustness of commissioning and clinical activities.
RELEVANT READING
Find out more about our business support services by accessing the resources below.
Deploying RPA to streamline the referral management process for an NHS waiting list and referral service
NHS Arden & GEM manages a national referral support service (NRSS) on behalf of NHS England. When the NRSS team wanted to streamline part of the process to improve handling times, capacity and accuracy, they worked in collaboration with RPA experts.
Connected workforce planning through the Integrated Planning and Resource Management platform
A data-driven platform that could equip NHS organisations to overcome challenges in workforce planning was presented in Arden & GEM’s latest workshop for NHS leaders, on Thursday 12 March.
Using Integrated Resource Planning to transform decision-making processes in the NHS
A platform that can function as the ‘single source of truth’ for Integrated Resource Planning (IRP) in the NHS was presented to ICB and trust leaders at a webinar on Monday 3 March.
Laying the digital foundations for successful primary care delivery in Northamptonshire
When Northamptonshire’s 92 GP practices needed support to implement a project to migrate to a single domain, which included the refresh of over 3,000 devices, Arden & GEM’s IT service was tasked with delivery.
Reverse mentoring: Helping leaders gain insight into equality and inclusion barriers in the workplace
NHS England’s Chief Pharmacy Office was keen to develop a better understanding of the challenges faced by their staff and how to embed the learning into their day-to-day practice in pharmacy and the wider NHS. Our Equality, Diversity and Inclusion (EDI) team has delivered a programme of reverse mentoring including recruiting, matching and introducing mentors and mentees, and providing the necessary training and support.
Athena improves care for people with frailty, dementia and life limiting conditions in Mid and South Essex
The NHS in Mid and South Essex is using data to better meet the health and care needs of adult residents with frailty, dementia and nearing end of life as part of an ‘Ageing Well’ stewardship programme.
Webinar series: Transforming planning, decision-making and assurance in the NHS
Join our latest webinar series to discover how technology solutions can enable joined-up planning, enhanced decision-making and better assurance for Integrated Care Systems and their constituent organisations.
Webinar: Delivering Efficiencies through Corporate and Shared Services
A free workshop for NHS leaders hosted by Arden & GEM on 23 January explored different ways to deliver efficiencies through corporate and shared services and automation – generating better experiences for staff and patients. From the potential of more streamlined organisational models to the huge time savings allowed by robotic process automation, the session offered great learning and a keen sense of the value of sharing ideas, knowledge and experiences.
Producing an engaging and accessible annual report for Staffordshire and Stoke-on-Trent ICB
NHS Staffordshire and Stoke-on-Trent ICB commissioned the collaborative Communications and Engagement service from NHS Arden & GEM and NHS Midlands & Lancashire CSUs to support with delivering their annual report for 2023/24.
Communications support for the Improving Elective Care Coordination for Patients (IECCP) programme
The Improving Elective Care Coordination for Patients (IECCP) programme engaged the collaborative Communications and Engagement team from NHS Arden & GEM and NHS Midlands & Lancashire CSUs to deliver a communications strategy to successfully recruit trusts to its pilot for a new digital technology solution which would help to reduce waiting lists and waiting times for patients.
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