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Arden & GEM CSU > Services > NHS England

NHS England

NHS England sets the priorities and direction of the NHS and encourages and informs the national debate to improve health and care. This includes holding organisations to account for health spending, direct commissioning of specialised services, and delivering the strategic vision set out in the Five Year Forward View.

NHS Arden & GEM CSU supports NHS England in their delivery at both a national and regional level. We provide national business intelligence and collaborative procurement services to enable effective direct commissioning. We are also working directly with vanguard sites and Global Digital Exemplars to test, capture, evaluate and share new approaches to transforming healthcare delivery.                                                                                                 

Our partnership work with NHS England has been recognised by a number of industry award schemes including the HSJ Value in Healthcare Awards and the Association of Healthcare Communications and Marketing.

Business Intelligence

In order to make holistic planning and commissioning decisions on specialised services, NHS England needs insightful data and intelligence.

One way our business intelligence team has supported this, is the development of the National Commissioning Data Repository (NCDR). The NCDR portal has been developed, on behalf of NHS England, to support the movement towards co-commissioning of specialised services and to ultimately provide an infrastructure that can support joined up planning and performance management across STP footprints.

The NCDR has a range of datasets and suite of reporting dashboards which have been utilised by the CSU’s analysts to identify and support opportunities to improve patient services and outcomes such as QIPP schemes.

Collaborative Procurement

Arden & GEM has been coordinating procurement support for directly commissioned services since March 2015. We have worked with partners to develop a single operating model, making it easier for NHS England to access services and maximise the expertise and resources available.

This approach has enabled us to identify contracts at both a regional and national level which could be aggregated into fewer procurement projects to achieve better economies of scale. To date, this approach has saved £870,000 in procurement costs and identified full year cash releasing savings of approximately £13.5m for reinvestment in patient care.

The delivery team was recognised at the GO Public Procurement Awards 2017/18, winning the Collaboration Award for Health. Read more about our delivery of efficient, collaborative procurement services to NHS England in this case study.

Global Digital Exemplar (GDE) programme

The GDE programme – the government’s national initiative to create a network of NHS providers which deliver exceptional care through the use of world-class digital technology – focuses funding on those acute and mental health trusts that already have a high degree of digital capability and capacity.

Arden & GEM was responsible for undertaking the initial baseline evaluation for the programme, ensuring that a clear path was mapped for exemplars, fast followers and the wider NHS to replicate. We are currently developing and facilitating a learning network for the GDE programme which is tasked with enabling information sharing and learning to be transferred between the sites and across the wider health system; improving efficiency, productivity, and quality through optimising working practices.

New Models of Care

Delivering new models of care presents exciting opportunities to radically improve patient care and deliver more sustainable services to meet long term demands.

Arden & GEM was commissioned by NHS England to work with vanguard sites to support the development and critique of their value propositions. Adopting a ‘logic model’ approach, we have combined our extensive knowledge of the NHS and local delivery dynamics with leading academic and private sector expertise. This analysis provides an invaluable assessment of the various elements involved in developing a robust new model of care.

Our work with NHS England provides experience and learning spanning large geographies and includes national programmes of delivery. Our expertise across procurement, business intelligence and service transformation continues to deliver efficiency savings for commissioners and improved services for patients.   


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Alternatively please email contact.ardengem@nhs.net