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Our complaints management services provide short and long-term solutions for customers who want to manage a backlog of complaints, improve or build in-house provision.
Our ISO accredited service provides access to experienced specialists, we offer a wide range of support from temporary operational assistance and call centre training, to auditing and creation of fully compliant complaint services.
We take the pressure off managing complaints by listening to your needs, understanding your current service and, where appropriate, making recommendations to deliver an accurate, timely, reliable and compliant complaints handling.
Our Complaints management service provides an experienced additional resource option, giving you peace of mind that your complaints are being managed efficiently, effectively, within regulations and importantly to the correct resolution.
As well as ensuring clients fully meet their statutory responsibilities, our services have also enabled customers to achieve a fall in complaints and an increase in compliments as intelligent reporting and monitoring helps to improve their service.
If you’d like to find out more about Complaints Management, please contact us here: