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Arden & GEM CSU > Services > Commissioning Support > Business Intelligence

Business Intelligence


  • Data acquisition, validation, management and processing
  • Business intelligence tools, including GEMIMA
  • Service redesign modelling
  • Risk stratification
  • Data analysis and forecasting
  • Statutory and non-statutory reporting
  • Policy impact and planning
  • KPI reports
  • Urgent care dashboards
  • Care homes dashboards
  • Strategic information management, programme management, enablement and facilitation

We provide Business Intelligence and Data Management services to circa 40 CCGs, 24 of which are located in the North West; we also support NHS England, NHS provider trusts, local authorities, multiple vanguards and STP partnerships.

In addition, we host data from all CCGs held within the National Commissioning Data Repository (NCDR) for NHS England Direct Commissioning.

Our service has been specifically designed to deliver actionable insight to support you in meeting your commissioning objectives.

We bring:

• Effective, seamless business intelligence (BI) services that span the entire commissioning cycle. This includes capacity demand modelling, tariff road-testing and QIPP planning, giving you all the data you need to commission and manage services.

• Nationally recognised data processing capabilities with robust processes in place to manage data access. Arden & GEM is an authorised DSCRO and we host data platforms on behalf of CCGs and NHS England, including the temporary National Repository (tNR).

• Flexible and proactive resources to ensure you benefit from both local expertise and best practice. Our hub and spoke delivery model provides embedded analysts within client teams and expert analysts in our local and central intelligence hubs.

• GEMIMA, our unique business information tool which provides essential data to better understand local health requirements, drive efficiencies in your services, and improve outcomes for patients.

• Relevant, user-friendly reports which include regional and national benchmarking data, statutory reporting and contracting analytics, as well as insight, contextual analysis and comparative information to support the interpretation of raw data.

• Automated processes such as risk profiling tools that free up resources to do analysis and engagement work.

• A robust contract performance management system, including early view of monthly performance against provider plans; secondary uses service (SUS) / service level agreement monitoring reconciliation (SLAM), early deep dives and reporting (contract actual performance against plan).

• An experienced team, all of whom are trained in Information Governance including data protection and information security standards.

Arden & GEM is a designated DSCRO, Controlled Environment for Finance (CEfF) and Accredited Safe Haven. We have also achieved Information Governance toolkit Level 2 status.

All appropriate safeguards are in place to manage patient identifiable data and we can therefore support our customers across every aspect of BI and data management.


We have built a solid reputation as a provider of high-quality business intelligence, based on the efficient stewardship and processing of almost a third of the nations’ health data, and the delivery of information to support crucial business processes such as contract management.

We have the people, skills, processes, technologies and partners necessary to be able to anticipate and respond to the growing and changing demands of the health and social care system. We continue to develop our skills through our analyst network and communities of interest so we can continuously provide the latest expertise and insightful analysis.

Our experience:

We have developed bespoke Deep Dive packs, which bring together national tools, analysis and insight with local business intelligence to support strategic decision making and drive service improvement. Already in use by CCGs across England, Deep Dive packs have been developed for a range of areas and services including respiratory disease, diabetes, neurology, mental health and musculoskeletal care. A specific Deep Dive for Hardwick Clinical Commissioning Group (CCG) was able to produce a series of initial findings around the respiratory disease pathway, making recommendations that could potentially save more than £1.1 million per year.

Arden & GEM provides a range of data management services, including operating the Data Service for Commissioners Regional Office (DSCRO), to 24 CCGs in the North West and is the first CSU in the country to be directly supporting a regional health and social care partnership board. We provide the secure infrastructure and analytical expertise required for healthcare data processing and data management, including handling patient confidential data for CCGs, NHS England, Public Health England and providers working within the local health economy.

“CCG BI teams have faced a number of significant challenges over the last year, from both a governance and operational perspective. The DSCRO team have proved to be very approachable, flexible and innovative in supporting us to overcome these challenges.”

Rob Rainford, Head of Performance, NHS Wigan Borough CCG

“Arden & GEM CSU has provided an excellent DSCRO / data management service to our CCG in recent years. The staff have always provided a timely and professional service and supported us through an ever-changing data landscape for commissioners within the NHS.”

Graeme Hancock, Business Intelligence Manager, Wirral CCG Health Services

To view all our Business Intelligence case studies please click here.

GEMIMA - business intelligence tool

Our bespoke, user-friendly business information system, GEMIMA, is one of the most advanced tools available to support, analyse and monitor health and social care commissioning. 

To find out how GEMIMA can help you please click here.



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Alternatively please email contact.ardengem@nhs.net