Our business support services work alongside you and your team, providing both strategic advice and operational support, to ensure the robustness of commissioning and clinical activities.
RELEVANT READING
Find out more about our business support services by accessing the resources below.
Building a new website for primary care reporting
The CSU Communications and Engagement team successfully delivered a new website for CQRS, building on stakeholder feedback, to improve the user experience and journey. The new website went live in January 2025.
Strategic communications support to implement an Electronic Patient Record (EPR) system
North West Anglia NHS Foundation Trust strategically partnered with the collaborative communications and engagement team from NHS Arden & GEM and NHS Midlands and Lancashire CSUs to develop a comprehensive communications and engagement strategy to keep a wide range of stakeholders informed, involved and supportive throughout their EPR journey.
Enhancing a Trust’s recruitment through a bespoke ‘Work with us’ area on the website
Worcestershire Acute Hospitals NHS Trust wanted to enhance its recruitment of healthcare professionals by creating a dedicated and engaging ‘Work with us’ section on its website. Working in partnership with the collaborative Communications and Engagement team from Arden & GEM and Midlands & Lancashire CSUs a new recruitment section was developed on the website to highlight the Trust’s commitment to care, respect and openness.
New patient-focused website for Medway Community Healthcare
A new website for Medway Community Healthcare went live in April 2025 following stakeholder feedback, redesign and rebuild by the collaborative Communications and Engagement team from Arden & GEM and Midlands and Lancashire CSUs.
Deploying RPA to streamline the referral management process for an NHS waiting list and referral service
NHS Arden & GEM manages a national referral support service (NRSS) on behalf of NHS England. When the NRSS team wanted to streamline part of the process to improve handling times, capacity and accuracy, they worked in collaboration with RPA experts.
Connected workforce planning through the Integrated Planning and Resource Management platform
A data-driven platform that could equip NHS organisations to overcome challenges in workforce planning was presented in Arden & GEM’s latest workshop for NHS leaders, on Thursday 12 March.
Using Integrated Resource Planning to transform decision-making processes in the NHS
A platform that can function as the ‘single source of truth’ for Integrated Resource Planning (IRP) in the NHS was presented to ICB and trust leaders at a webinar on Monday 3 March.
Laying the digital foundations for successful primary care delivery in Northamptonshire
When Northamptonshire’s 92 GP practices needed support to implement a project to migrate to a single domain, which included the refresh of over 3,000 devices, Arden & GEM’s IT service was tasked with delivery.
Reverse mentoring: Helping leaders gain insight into equality and inclusion barriers in the workplace
NHS England’s Chief Pharmacy Office was keen to develop a better understanding of the challenges faced by their staff and how to embed the learning into their day-to-day practice in pharmacy and the wider NHS. Our Equality, Diversity and Inclusion (EDI) team has delivered a programme of reverse mentoring including recruiting, matching and introducing mentors and mentees, and providing the necessary training and support.
Athena improves care for people with frailty, dementia and life limiting conditions in Mid and South Essex
The NHS in Mid and South Essex is using data to better meet the health and care needs of adult residents with frailty, dementia and nearing end of life as part of an ‘Ageing Well’ stewardship programme.
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