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Ensuring the efficient and optimal use of NHS resources is a key challenge facing all parts of the health and care system.
Across both clinical and non-clinical roles, NHS staff spend a significant amount of time on administrative tasks. Robotic Process Automation (RPA) is a technology that enables the automation of these administrative tasks where they are repetitive and rule based. RPA software robots, or bots, interact with digital systems and applications to execute tasks such as data entry, manipulation and extraction, form filling and system integration. They can navigate through user interfaces, retrieve and manipulate data, and perform actions based on predefined rules and instructions more quickly and accurately than a human. This frees up staff to focus on value-added activities that require creativity, problem-solving and decision-making.
Arden & GEM’s IT service has an experienced RPA team who are already working with commissioners and providers as a system partner to implement automation solutions that streamline operations, reduce human error and enhance productivity.
Arden & GEM provides an end-to-end RPA service that delivers the expertise, tools and processes needed to maximise the potential value of automation in healthcare.
We follow a proven ‘lifecycle’ approach to RPA, working in close partnership with clients at each of the seven stages, to ensure solutions are fit for purpose and deliver the desired benefits.
RPA solutions can be designed and implemented at a national, regional, system or organisational level to improve services and create the capacity for more meaningful work.
The benefits of RPA in healthcare
Why Arden & GEM?
Find out more about our RPA solutions by reading the items below:
Arden & GEM's IT and productivity leaders discuss the opportunities for ICBs and individual providers to improve operational efficiency and reduce costs by commissioning and delivering IT services and equipment at scale.
NHS Arden & GEM CSU’s IT Service Desk was named ‘Service Desk of the Year (Large)’ at the Service Desk Institute (SDI) Awards 2023.
Arden & GEM’s in-house RPA team worked alongside the IT service desk to conceptualise, develop and implement an RPA solution to managing account processes for staff joining and leaving NHS Trusts in Lincolnshire, Derbyshire and Essex.
Craig Kilgour (Robotic Automation Lead) and Sarah Thompson (Business Analyst) from NHS Arden & GEM CSU explain how robotic process automation (RPA) is helping to strengthen cyber security, improve accuracy and pave the way for more flexible working in the latest issue of National Health Executive.
Arden & GEM’s IT service worked with a Registration Authority team to capture their current workflows in a process flow diagram which was then used to develop robotic automation of monthly reporting activities.
Arden & GEM’s IT service used Robotic Process Automation (RPA) to identify and manage weak user passwords which has resulted in a quicker, more efficient and more accurate process with greater transparency and reassurance.
If you'd like to find out more about RPA, contact us using the form below: