Norfolk Medicines Support Service (NMSS) has been in operation since 2003. It is jointly funded between health and social care. The aim of the service is to put in place a pragmatic solution to assist a person to manage their medicines safely, effectively and as independently as possible.
Purpose and Scope
The purpose of the service is to assess and support patients 18 years or over who have been identified with a medicines management problem that cannot be resolved by the dispensing surgery/community pharmacy or any other healthcare professional under the requirements of the Equality Act (2010).
The assessors are General Pharmaceutical Council (GPhC) registered Pharmacy Technicians or Pharmacist who will visit patients at home and assess the patient on all elements of their medicine’s management including, but not limited to:
Consideration is also given to the patient’s living situation, their capacity, dexterity, and demeanour or any other factor that may contribute to medicines management. During the assessment the assessor will work with the patient to identify the most appropriate medicine compliance aid that will aid medication compliance.
On completion of an assessment the assessor will liaise with the medication supplier, and GP to ensure that the medication compliance aid request can be facilitated.
Ongoing support will be delivered from the team with follow up calls at 6 weeks, 6 months and 12 months.
NMSS Assessors have a strong depth of expertise and knowledge and will place the relevant intervention, which is best for the patient in order that the individual can remain independent, compliant and avoid unnecessary hospital admissions.
NMSS works closely with several different multi-disciplinary teams including GP’s, community pharmacy staff, other community teams, other healthcare professionals, relatives, carers and any other support network teams all with patients consent.
To refer into the service, please download and complete the following forms ensuring you have obtained patient consent, and then email them to email@example.com
Alternatively, if you are a local pharmacy that needs to make a referral, the forms can also be accessed via PharmOutcomes and emailed to us at firstname.lastname@example.org
Form 1 (Referral to Pharmacy/Dispensary - Difficulty using/managing medications)
This form should be sent to the medication supplier by the patient, relative, carer or community healthcare professional or any other on completion.
This form should be completed by the pharmacy/dispensing surgery ONLY. It is only required when an ongoing referral to Norfolk Medicines Support is required. The initial referral form (Form 1) and independence assessment tool sheet should also be sent as part of the referral.
This form should be completed by the pharmacy/ dispensing surgery.
This form should be completed by the Care Provider and pharmacy / dispensary only.
Pharmacies can also access the forms via PharmOutcomes.
NMSS Clinical Framework details the purpose of the service and the knowledge, skills and attributes required for those working within the NMSS setting.
The purpose of the Framework is to provide a transparent and coordinated approach to ensure that all NMSS staff adhere to stipulated guidance relating to process and policies whilst undertaking administration or clinical duties on behalf of NMSS, including:
NMSS deliver a virtual training pack to carers who work in domiciliary care supported living, reablement, housing with care, day services.
This course is aimed at care and support workers who will need to handle and administer medication as part of their role. Workers should be working in a home care setting. Initial Medication Training is suitable if you have never done NMSS training before or want a full days’ knowledge and content.
For further information to discuss course availability and costs please call 01603 257006 / 257007 or send us an email.
Gain an understanding of how to handle and administer medication in a person’s own home.
Norfolk Medicines Support Service deliver a virtual training pack to carers who work in domiciliary care, supported living, reablement, housing with care and day services.
When is the course?
Please choose which date suits you, but hurry as places are limited - all courses are between 9.30am and 12.30pm.
To book or discuss course availability please call 01603 257006/257007 or send us an email
To find out more please contact us:
Email : email@example.com
Telephone: 01603 257006 / 257007
Our opening hours are Monday to Friday 09:00 to 17:00hrs
If you would like to find out about our Medicines Management and Optimisation service please click here
Find out more about our Norfolk Medicines Support Service by accessing the resources below.
Arden & GEM’s medicines optimisation service has been shortlisted in the patient safety category at the PrescQIPP Awards 2021 for their work to help patients better manage medication through the Norfolk Medicines Support Service.
Arden & GEM’s medicines optimisation team was commissioned by Derbyshire Dales PCN to provide a team of clinical pharmacists to deliver consistent and effective medication reviews for patients across their practices.
On Monday 4 November, Arden & GEM’s clinical support team began delivering a medicines support service in Norfolk for patients needing additional support with medication compliance.