Primary care has a fundamental role to play in shaping and delivering the changes identified in the Long Term Plan. Practices will be required to work together to deal with pressures in primary care and extend the range of services delivered through integrated, multidisciplinary teams.
With the development of Primary Care Networks (PCNs), implementation of the new GP contract and a focus on greater collaboration, primary care is at the start of a process to drive delivery of joined up care across local areas. We can support you to achieve at-scale delivery, run your day to day operations as smoothly and efficiently as possible, while extending and improving patient services through intelligent use of data and embracing new technology and ways of working.
At-scale delivery
The move towards greater collaboration and integration, focusing on prevention and personalised care, encourages services to come together to serve a registered population of 30,000 to 50,000. While we recognise that individual circumstances, and local context, require a tailored approach, we have developed a modular framework that can support practices and networks develop a vision for local primary care, agree organisational form and become operational. Alongside a focus on leadership and culture development, we can work with networks to consider what relationships have been built, how data is being used to inform decisions, how digital technology is being harnessed and how to move towards a population health approach.
Business support
Improving care for patients, through extending local services and creating integrated teams, requires practices to have the capacity to focus on designing and leading service improvements. Our range of high-quality, competitively priced and effective business support services enable the smooth running of practices and at-scale collaborations, so that staff have the time they need to innovate and transform.
Support includes:
- Payroll and HR
- Finance, accountancy and revenue maximisation
- IT (telephony, fax and systems support)
- Communications and marketing
- Governance and risk management
- Health and safety
- Best value procurement
- Policies and procedures.
We can keep your organisation safe and compliant, with all your business support needs met by just one NHS supplier, so you directly benefit from our economies of scale.
Clinical systems and data
Effective and secure IT systems are essential for efficient and accessible healthcare. We support more than 500 GP sites with service management, service desk facilities, end user support, hosting, network management, field engineering, IG and cyber security. With experience of unifying operating models and implementing single integrated patient record systems across multidisciplinary sites and services, we can ensure you have the right technology in place and are working optimally at a practice, network and system level.
Our business intelligence experts are already supporting clinicians with a range of innovative tools that provide the opportunity for population health approaches, including our award-winning risk stratification solution and intuitive business intelligence system, GEMIMA. Our data and insight enables GPs to view the whole pathway for their patients for improved case management, crisis avoidance and proactive care.
Clinical support
Our medicines optimisation team works with primary care teams across England to provide prescribing support that covers audits and reviews, drug switch programmes, capacity provision as well as a care home medication review service. With expertise from primary, secondary and community care our team can support practices to improve prescribing practice and patient safety while also identifying cost savings.
Activated patients
Creating a sustainable NHS requires the empowerment and activation of patients to better manage their own health, whether that’s through behaviour change initiatives or supporting people with long-term conditions. Our multidisciplinary support brings together proven clinical, communications and digital expertise to provide advice and support on all aspects of self-care programme delivery embracing social prescribing, digital therapeutics and behavioural nudge approaches.
Our award-winning social marketing team also works with practices to develop both proactive awareness campaigns that inform patients – from symptom checks to using online services – and behaviour change campaigns that drive patients to take action, such as increasing the uptake of seasonal flu vaccinations.
We can support you to achieve at-scale delivery, run your day to day operations as smoothly and efficiently as possible, while extending and improving patient services through intelligent use of data and embracing new technology and ways of working.
We would love the opportunity to talk with you about working collaboratively to meet your primary care challenges.
RELEVANT READING
Arden & GEM is already supporting primary care providers to deliver efficiency and improve outcomes for patients. Find out more by accessing the resources below.
From MOCH service to step-down facility: adapting pharmacy support for care homes during COVID-19
In this blog, our Norfolk and Waveney MOCH pharmacist team outlines the key elements of the service, how our pharmacists are working as part of a multidisciplinary team and the elements we feel are crucial to support those coming into and leaving the step-down service.
Delivering remote clinical examinations to care home residents
Arden & GEM is working in partnership with Tekihealth Solutions to deliver a remote healthcare service to care home residents through Teki-Hub – a diagnostic set specifically designed for remote clinical examination.
Piloting the use of paramedics in primary care in Dudley
Arden & GEM’s transformation team worked in partnership with Dudley CCG to develop an appropriate model of care and to design an evaluation process that assessed the successes, benefits and challenges of a pilot to use paramedics within primary care.
Getting a head start on population health management
Using patient data to understand and model potential health outcomes has never been more important than it is now, says Jessica Hicks, Principal Analytics Consultant at NHS Arden & GEM CSU, in this latest blog for NHS Voices.
Putting PHM theory into practice to improve patient care
Even without the pressure of a pandemic, the NHS is used to having to maximise its resources, which is why a better understanding of our patients’ needs is so important. In our latest blog, Associate Director of Applied Analytics, Paul Birch looks at how to make greater use of PHM approaches.
Arden & GEM pharmacist invited to speak at eRD webinar to support GP practices during COVID-19
Senior Prescribing Advisor Rupesh Thakkar, Medicines Optimisation Lead Pharmacist – Primary Care, has been invited to join fellow pharmacists plus a pharmacy technician to speak at a free Electronic Repeat Dispensing webinar for healthcare professionals.
Building a Digital First Future: Digital Primary Care Congress
Arden & GEM’s Chief Clinical Information Officer for Norfolk and Waveney, Dr Ed Turnham, will be presenting at the third ‘Building a Digital First Future: Digital Primary Care Congress’ on Wednesday 5 February.
Norfolk population health management approach wins at the Health Business Awards 2019
Arden & GEM has won a prestigious Health Business Award, in the ‘Patient Data Award’ category, for its development and use of a population segmentation model for Primary Care Networks in Norfolk.
Find out more about our primary care support at Best Practice 2019
Visit Arden & GEM at Best Practice 2019 to learn how our tailored primary care solutions are already helping customers to develop and deliver a vision for local primary care.
How do we harness the benefits of technology in primary care?
Primary care is making positive strides when it comes to digitally-enabled healthcare. It’s exciting to hear about successful moves to implement video and online consultations, enable patients to view their records online and the growth of wearables to support self-care. But offering these at scale means thinking ahead about what changes will be needed so that the benefits of technology become widespread and not confined to the most digitally ambitious GPs.
CONTACT US
If you’d like to find out more about how we can support you to transform primary care, please fill in the form below: