In corporate service functions such as Human Resources and Finance, NHS staff spend a significant amount of time on mundane and repetitive administrative tasks. This has driven an exponential growth in the use of Generative AI Chatbots to reduce the administrative burden within corporate services and release resources that can be channelled into more value adding activities.
Arden & GEM’s IT service has an experienced Artificial Intelligence (AI) team that is already working with commissioners and providers as a system partner to implement automation solutions that streamline operations, reduce human error and enhance productivity. Our Chatbots are AI-powered virtual assistants designed to respond to enquiries and deliver automation across administrative tasks. They utilise natural language processing (NLP) to understand user questions and then provide relevant information or complete automated actions.
As part of the NHS family, Arden & GEM develops GenAI Chatbot solutions specifically for the NHS, taking into account local and national objectives and utilising our firsthand experience of the NHS operating environment. We are already deploying the latest Chatbot technology across a range of NHS corporate services, examples include:
HR Chatbot Assistant
Collaboratively developed by AI, IT and HR professionals, our HR Chatbot Assistants are designed to provide instant, 24/7 responses to HR-related queries - ensuring employees receive support in a timely way.
The Chatbot answers questions that have traditionally been handled by Employee Services and HR teams and covers a range of subjects including recruitment, workforce systems, payroll, eLearning and HR policies.
Our solutions directly link to your organisation’s policies and procedures, ensuring the information provided is always up-to-date and accurate.
By automating many elements of support for their employees, NHS organisations are already releasing capacity within HR teams that can be channelled into more value adding activities.
GenAI for Finance
We work collaboratively with NHS Finance departments to streamline operations, reduce their administrative burden and improve financial efficiency.
Our GenAI technologies provide a range of solutions that can drive efficiency through:
- Automating routine financial queries
- Invoice and payment processing support
- Budget monitoring and reporting
- Supporting payroll and HR finance queries
- Ensuring compliance and reducing errors
- Improving invoicing and payment processes.
By automating routine tasks, improving accuracy and enhancing financial reporting, our GenAI solutions can increase efficiency, reduce the stress on your finance team and support better financial management across NHS departments.
We follow a proven ‘lifecycle’ approach to GenAI solution development, working in close partnership with clients at each stage of development. This ensures our solutions are fit for purpose and deliver the desired benefits including productivity gains, efficiency savings, improved compliance increased collaboration and enhanced employee experience and morale.
Download our full GenAI brochure here.
Why Arden & GEM?
Our team is experienced in working with NHS systems and processes and we utilise this sector knowledge to help you understand where Chatbot technology is appropriate and which solution will work best.
We are part of a wider network of digital expertise within Arden & GEM’s IT service. Working nationally across systems and functions means we can proactively share solutions, learning and best practice which is not only cost effective but accelerates adoption.
We are part of the NHS family and share your values, understand your operating environment and put patients before profit. As an integral part of the English health system, our support is easily commissioned via our inclusion on multiple NHS friendly procurement frameworks.
CASE STUDIES
Arden & GEM is already helping healthcare systems with Artificial Intelligence. Find out more by accessing the resources below.
Evaluation report launched for the NHS AI lab
An independent evaluation report has been released today that highlights the important contribution of the NHS Artificial Intelligence (AI) Lab, a pioneering Department of Health and Social Care and NHS England initiative aimed at effectively integrating AI into the health and care sector.
Deploying RPA to streamline the referral management process for an NHS waiting list and referral service
NHS Arden & GEM manages a national referral support service (NRSS) on behalf of NHS England. When the NRSS team wanted to streamline part of the process to improve handling times, capacity and accuracy, they worked in collaboration with RPA experts.
Bold strides in corporate services hold the key to a more productive and sustainable NHS
Jason Bloomfield, Chief Operating Officer at Arden & GEM, argues we need to consider bold moves which accelerate productivity, eliminate cost and improve effectiveness to overcome the current funding pressures, workforce challenges, rising service demand and ongoing care backlogs in the NHS.
Using Integrated Resource Planning to transform decision-making processes in the NHS
A platform that can function as the ‘single source of truth’ for Integrated Resource Planning (IRP) in the NHS was presented to ICB and trust leaders at a webinar on Monday 3 March.
Delivering continuous innovation in the NHS
Creating new solutions to current and future challenges is essential if we are to meet the changing demands and complexities facing healthcare states Alison Tonge, Executive Director of Strategy, Planning and Innovation at NHS Arden & GEM CSU, in this thought leadership piece for Healthcare Management.
Webinar: Delivering Efficiencies through Corporate and Shared Services
A free workshop for NHS leaders hosted by Arden & GEM on 23 January explored different ways to deliver efficiencies through corporate and shared services and automation – generating better experiences for staff and patients. From the potential of more streamlined organisational models to the huge time savings allowed by robotic process automation, the session offered great learning and a keen sense of the value of sharing ideas, knowledge and experiences.
Free workshop for NHS leaders: Delivering Efficiencies through Corporate and Shared Services Webinar
Arden & GEM is hosting a free workshop for leaders in NHS trusts and integrated care boards that have an interest in delivering efficiencies through corporate and shared services.
Readying for change: priority considerations for providers in embracing the latest digital, data and analytics demands
Helen Duckworth, our Director of Business Intelligence Transformation, considers the common challenges and key aspects providers need to consider, both individually and collectively, to prepare for digital and data opportunities in this article for National Health Executive.
Unlocking innovation: the role of user-led training in achieving change
Peter Glover MBE, Business Intelligence Training, Change and Adoption Lead at NHS Arden & GEM shares how insightful, inclusive training which encourages participation, explains context and provides clarity on anticipated benefits is key to a successful innovation process int his article for National health Executive.
IT at scale - turning opportunity into reality
Arden & GEM's IT and productivity leaders discuss the opportunities for ICBs and individual providers to improve operational efficiency and reduce costs by commissioning and delivering IT services and equipment at scale.
CONTACT US
If you’d like to find out more about our Gen AI Chatbot Solutions please contact us here: