Congratulations to our Engagement, Communications and Marketing team who were the winners at the Association of Healthcare Communications & Marketing (AHCM) Awards yesterday (16/3 / 2017) evening.
The award category was Best Internal Communications for their submission ‘Focus on Mental Health’.
Arden & GEM was commissioned by NHS England to develop an e-learning and internal communications package for NHS 111 call handlers, so they are better equipped to help people with lived experience of mental health.
The ‘Focus on Mental Health’ module was developed with input from people with experience of mental health, who share their feedback on their 111 service through a series of video interviews. The e-learning resource also features clips from NHS 111 call handlers, who share their own insights on how they have dealt with particular situations. The module includes four chapters covering issues ranging from building a rapport with callers and showing empathy, to managing challenging situations where perhaps callers are at risks of self-harming or are having suicidal thoughts.
Elise Barker, Associate Director of Engagement, Communications and Marketing said: “We are absolutely delighted to have been awarded this award for Best Internal Communications. The team do a fantastic job and they work extremely hard to make a difference in the healthcare industry. As an organisation we are very proud of their achievement and it is wonderful to have this work independently recognised.”