Primary Care Digital Maturity Diagnostics

Digital systems are the foundation upon which a modern, efficient and responsive health service is built. Enabling information to flow between care providers within and beyond organisational boundaries, and between care providers and patients, is a key means by which we will achieve a safe, convenient and personalised health and care service.

GP IT systems sit at the heart of primary care technology, facilitating and recording millions of interactions with patients every week. GP practices have led the way in the move from paper to digital record-keeping and are offering online transactions, such as appointment bookings and repeat prescriptions, across all practices in England.

To further enhance this technology adoption, Arden & GEM provide Primary Care Digital Maturity Diagnostics that ensure effective use of current IT systems along with harnessing the potential opportunities offered by Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions. Our team bring extensive experience within Primary Care ranging from Practice Managers to Board level executives, enabling the provision of wide ranging advice from operational delivery to strategic transformation. Combining this expertise with our in-house GP IT and digital specialists means we are uniquely placed to understand your challenges and provide innovative technology solutions that can drive efficiency and performance.

Each diagnostic comprises of seven key areas:

Our Primary Care Digital Maturity Diagnostics support GP Practices and Primary Care Networks to make the most of the technology available. Our support includes:

• Identification of the Issue: Qualitative engagement with individual practices at a clinical and administration level (delivered virtually) to produce an overall picture of each operation and their individual areas of concern
• Action Plans: A bespoke, achievable action plan for each practice providing a discussion document to use with GP Partners and staff that sets out the steps required to improve the use of digital platforms. Presenting AI and RPA options with the potential to transform care pathways across the system, including digital triaging, digital pre-assessment and outpatient reform
• Support and Engagement: Weekly meetings with the client to discuss progress and address any ongoing concerns or issues arising.