With IT playing an increasing role in the management and delivery of modern healthcare, resolving technical issues efficiently and with minimal operational disruption is crucial to service delivery.
Arden & GEM’s highly skilled and innovative IT team delivers comprehensive service desk support to ensure that every user's experience with our IT service is smooth and productive.
We have developed and matured a customer-focused approach to service delivery that is responsive, efficient, scalable and customisable to requirements.
Our Service Desk Support covers:
- Incident/Request management – identifying and correcting problems while maintaining normal service and minimising business impact
- Access management – protecting sensitive data from unauthorised access through crucial information security
- Problem management – identifying and resolving the root cause of problem trends to improve quality and reoccurrence of undesirable events
- Change management – ensuring smooth and effective implementation of changes and new releases to prevent negative impact and disruption.
We offer customers a seamless, multichannel delivery experience which is responsive to their individual needs, established through our account management team, KPI data, direct feedback and advisory boards.
Why Arden & GEM?
A highly skilled, knowledgeable and innovative team with access to wider expertise in cyber security, automation, clinical systems and strategic planning.
Our service desk provision has been independently validated by the Service Desk Institute (SDI) – the only industry, standards-based accreditation programme designed specifically for service desks – with a three star customer-led certification.
We were named Service Desk of the Year (Large) at the SDI Awards 2023.
CASE STUDIES
Arden & GEM is already helping healthcare systems to deliver Service Desk Support. Find out more by accessing the resources below.
Providing an IT service desk for commissioners and GPs in Essex
When commissioners in Essex appointed Arden & GEM to deliver corporate and GP IT support, mobilisation and continual improvement of a service desk for users was a fundamental element of the contract.
Improving the patient check-in experience during GP visits
Arden & GEM’s IT service put together a dedicated project team and funding proposal to work with Lincolnshire ICB and the 113 GP practices in Lincolnshire to reinstall patient self-check-in screens following COVID-19 measures which have improved the efficiency and experience of the check-in process.
Managing the Windows 10 rollout in Lincolnshire
With Microsoft’s support for Windows 7 coming to an end in 2020, the two provider trusts and CCG in Lincolnshire needed assistance to move more than 7,000 devices onto Windows 10. Arden & GEM’s IT service successfully mobilised and delivered this programme of work.
CONTACT US
If you’d like to find out more about our Service Desk Support please contact us here: