Primary Care HR Services

Effective human resource (HR) management is essential for delivering successful general practice. In the dynamic and demanding environment of primary care, HR plays a critical role in ensuring the recruitment, retention and development of skilled healthcare professionals. But developing all the people knowledge and skills required to effectively manage the workforce of a thriving GP practice can be a significant challenge.

Arden & GEM delivers a range of Primary Care HR services that provide GP practices with cost effective access to specialist healthcare human resources support. We appreciate that most primary care operations are unable to develop the full breadth of knowledge and skills required to tackle all HR eventualities. Our service bridges this gap by providing GPs with cost effective telephone access to up to date information about legislative changes and best practice with regards to people management. In an increasingly complex legislative environment, we can advise on immediate issues with practical solutions, guidance and tools. At a more in-depth level, we also support with more strategic projects such as policy audits, health and wellbeing programmes, recruitment and skills development.

We provide bespoke Primary Care HR services which deliver the capacity and capability required to resolve all of your HR challenges. Our support includes:

• HR helpdesk: Providing telephone support for your managers for all their day to day HR related needs
• Transactional HR support: Including NHS Electronic Staff Record (ESR) administration, staff profiling, payroll and expenses management and workforce reporting for key metrics including absence, sickness and staff turnover
• Specialist HR training: In areas including talent management, recruitment, leadership, HR systems and values and competencies. We can also provide access to the Arden & GEM Academy e-learning portal (and associated training courses) to fully enable the development of your workforce
• HR policy support: Assessment of your existing HR policies, procedures, guidance, practices and records and ongoing expertise to ensure you remain legally compliant
• Performance, absence and capability management: Design and implementation of performance management programmes that ensure competence and align individual and organisational goals. Direct advice for managers, succession planning and skills audits
• Health and wellbeing support: Bespoke health and wellbeing strategy development with local supportive interventions and workshops/awareness sessions. We also offer a fully managed occupational health service contract
• Recruitment: An end-to end recruitment service or assistance with tasks including job evaluations, pre-employment checks, right to work checks, job descriptions and person specifications, job advertisements, application assessment, testing, interviews, onboarding and retention programmes
• Employee relations: Advice, guidance and mentoring for managers across a range of HR issues including absence management, disciplinary procedures, grievance procedures and TUPE regulations.