Mediation Services

A key ambition of the NHS is to help create a working environment with a compassionate and inclusive culture, prioritising the wellbeing of our people and delivering the vision for ‘one workforce’. But in high-pressure healthcare environments, workplace conflict is inevitable and can be costly, resource intensive and significantly impact on the performance of NHS organisations.

Disputes can occur at all levels. Between colleagues, directorates and functions, within teams, and between employees and their managers - even those several seniority levels apart. Most issues can be resolved without intervention, however, in some circumstances what begins as a difference of opinion can quickly escalate to become a significant problem for your organisation.

Arden & GEM’s Mediation Services offer an efficient, cost effective and independent way to resolve disputes, saving the stress and costs associated with formal action, while minimising absenteeism, improving mental wellbeing, aiding staff retention and delivering NHS best practice standards. Our Mediation Services resolve complex and challenging workplace disputes quickly, effectively and with as little disruption as possible. Our team of experts are fully qualified with The Interpersonal Mediation Practitioner’s Certificate (IMPC) and have unrivalled NHS experience.

We deliver workplace mediation support that works with all parties to establish underlying needs and interests, encourages dialogue and facilitates a mutually acceptable resolution for a broad range of situations including:

• Personal disputes (relationship breakdowns, personality clashes, communication issues)
• Allegations of harassment, bullying or discrimination depending on the nature of the issues
• Pre-formal stages of the grievance process
• Reorganisation or redeployment difficulties
• Perceptions of unfair treatment or discrimination
• Boardroom and executive level disputes.