We use cookies.

To make your experience the best it can be, we use cookies and similar technologies on our site. We need your permission to allow these technologies, which will maximise browsing experience. For more information on how we use cookies and how to change your cookie settings, please see our cookies and privacy policy.



Please complete this short form to get in touch with a member of our team and we will get back to you as soon as we can.

Header image for the current page Evaluating the step up care service pilot in Wolverhampton

Evaluating the step up care service pilot in Wolverhampton

Share this page

With evidence that a significant proportion of acute hospital admissions are avoidable, healthcare commissioners and providers throughout the country are continually searching for effective initiatives that avoid unnecessary emergency admissions.

Wolverhampton Clinical Commissioning Group (CCG) introduced a 12 week ‘step up care service’ pilot to achieve this aim. The CCG needed to ensure that not only did the pilot service meet its primary objective but it could also demonstrate clinical compliance, appropriate patient care and cost effectiveness.

Arden & GEM designed and produced an evaluation process using both qualitative and quantitative analysis. As a result of the evaluation report, the step up care service has now been commissioned on an ongoing basis with all recommendations accepted to ensure successful future development.

The challenge

Avoidable acute hospital admissions can have serious repercussions for bed occupancy and planned (elective) treatments. Healthcare commissioners and providers throughout the country are continually trying to introduce initiatives that avoid unnecessary emergency admissions.

In January 2017, Wolverhampton CCG commenced a ‘step up care service’ pilot to provide care to patients where current services were unable to support them in their own home due to a health crisis but an acute admission was not medically required.

The service was able to take advantage of unused capacity available within an existing step down block contract with a local nursing home. The commissioner and provider agreed to a three month pilot period, after which a thorough evaluation would be completed before making long term decisions about the future provision of the service.

Our approach

Arden & GEM was tasked with completing a service evaluation. Our Specialist Strategic Service Improvement team utilised our tried and tested evaluation methodology to design a process, consisting of both qualitative and quantitative analysis, to determine: 

  • Is there evidence that the service is meeting its objectives?
  • Should the service be formally commissioned or stopped?
  • Does an alternative approach to the current model need to be considered?

A range of qualitative information was collated through interviewing the rapid intervention team (service referral point), the commissioned GP with responsibility for the care home, CCG staff and care home staff.

A quantitative review took place covering:

  • A clinical compliance audit, conducted by a geriatric consultant and specialist lead nurse practitioner, to determine appropriateness of admissions into the step up care setting
  • Data collected on the patients using the service including age range, length of stay, discharge destination and any delays
  • An evaluation of cost against alternative bed provision
  • Patient/ family experience feedback data, collated via a questionnaire developed specifically for the pilot.

The CCG was fully informed and involved on the progress of the evaluation via a series of meetings and briefings. By working closely together, project barriers could quickly and readily be identified and overcome.

The outcomes

A full evaluation report was completed on behalf of Wolverhampton CCG. As a consequence of the evaluation findings, the step up care service has now been fully commissioned

While the primary objective of the step up care service was to limit the significant impact that avoidable admissions place upon bed occupancy and finances, the evaluation was able to estimate direct cost savings achieved by the pilot of £14,000. 

A series of recommendations was made to improve the quality and efficiency of the service covering clarity of role and responsibilities, clinical review, training requirements and value for money.

In particular, the stakeholder interviews identified a number of service enhancements – from supporting an e-learning programme to assigning a care home physiotherapist – which have all been accepted and actioned by the commissioner and provider.

The recommendations made for improvement will ensure that the service continues to develop to meet the needs of patients while better fulfilling its aim of avoiding unnecessary admissions to acute care.


"The Arden & GEM Programme Manager was very professional and very competent. He kept me fully informed of progress and we met and discussed next steps on a regular basis.

The draft stages of the evaluation report were received on time with all additional comments acknowledged, discussed and actioned where appropriate.

The final report was incredibly detailed, informative and very well received by our Board who were able to make an immediate decision regarding commissioning the service fully."

Karen Evans, Solutions and Transformation Manager, Wolverhampton CCG


More on this service

Service Transformation