In high-pressure healthcare environments, workplace conflict is inevitable and can be costly, resource intensive and significantly impact on the performance of NHS organisations.
It is estimated that workplace conflict costs the UK over £28 billion annually, with over 10 million people experiencing conflict at work each year.
Disputes can occur at all levels. Between colleagues, directorates and functions, within teams, and between employees and their managers - even those several seniority levels apart. Most issues can be resolved without intervention, however, in some circumstances what begins as a difference of opinion can quickly escalate to become a significant problem for your organisation.
Arden & GEM’s Mediation Services offer an efficient, cost effective and independent way to resolve disputes, saving the stress and costs associated with formal action, while minimising absenteeism, improving mental wellbeing, aiding staff retention and delivering NHS best practice standards.
Our Mediation Services resolve complex and challenging workplace disputes quickly, effectively and with as little disruption as possible. Our team of experts are fully qualified with The Interpersonal Mediation Practitioner’s Certificate (IMPC) and have unrivalled NHS experience. We deliver workplace mediation that works with all parties to establish underlying needs and interests, encourages dialogue and facilitates a mutually acceptable resolution for a broad range of situations including:
We provide mediation in two key areas:
Workplace disputes
Your employees spend a lot of time together in the work environment so it is inevitable that conflicts will occur from time to time. Relationships can be pushed to the limit through personality clashes, differences in values, or by the expectations people place on one another.
By intervening early in a dispute between individuals, our workplace mediation services can prevent escalation of issues and deliver long term savings by avoiding costly formal processes, reducing absenteeism and retaining staff. Our skilled mediation experts provide an unbiased and safe environment for all parties to have an open and honest dialogue, clear the air and restore positive working relationships that protect the health and wellbeing of your staff.
Team disputes
When conflict arises between larger groups of staff, the complexity, impact and costs of disputes can be significantly increased. Even high performing teams can occasionally suffer a dip in performance caused by conflict.
Our support provides the inputs required to get teams back on track so that everyone can work together to deliver your objectives.
Our Mediation Services are made in the NHS, specifically for the health and care sector and will help you to:
- Deliver quick resolutions that protect employee morale and minimise the financial impact of disputes
- Instantly access confidential and impartial services to support your in-house team
- Utilise cost-effective solutions that avoid formal action, reduce absenteeism and help you to retain staff
- Create a more harmonious and productive working environment
- Remain compliant against all legislative requirements.
Why Arden & GEM?
Our team of mediators all hold an Interpersonal Mediation Practitioners Certificate (IMPC). The externally validated course is accredited at level four on Ofqual's Qualifications and Credit Framework, widely regarded within the healthcare and public and private industry sectors.
The mediation service assists in timely resolutions and supports your delivery against all legislative requirements. We provide confidential and impartial services, delivering a cost-effective solution that avoids formal legal action. Our support can help you to reduce absenteeism and retain staff, providing a more harmonious and productive working environment.
To date our mediators have successfully helped resolve 100% of all cases they have supported.
CONTACT US
If you’d like to find out more about our Mediation Services please contact us here: