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Urgent and Emergency Care (UEC) has seen unprecedented increases in demand over recent years. The latest data shows more A&E attendances than ever before, alongside ever-growing numbers of the most serious ambulance call outs.
To address this pressing challenge, NHS England has produced its ‘Delivery plan for recovering urgent and emergency care services’ for all health systems to adopt. This sets ambitious targets of ensuring 76% of patients are admitted, transferred or discharged within four hours by March 2024 and for ambulance response times for Category 2 incidents to reduce to an average of 30 minutes over 2023/24. With further improvements expected in 2024/25, many health systems have targeted UEC performance as a priority area.
Arden & GEM is currently working with systems across England to support their individual challenges and objectives. With vast experience in urgent and emergency care, our multidisciplinary delivery approach combines a broad range of skills and capabilities which can quickly and effectively diagnose issues, before developing tailored solutions. These can range from advanced data analytics through to service transformation underpinned by best practice tools and techniques.
Our Urgent and Emergency Care support
Our support enables customers to both understand their current position and develop and implement innovative solutions which deliver against local and national targets. We can support the development and delivery of system recovery plans alongside all other aspects of service delivery, planning and assessment.
Our UEC support offer falls into six key areas:
Comprehensive programme redesign and delivery to support strategy development, delivery and emergency care processes and flow, ensure adequate governance and reporting and effective programme management.
Capacity and demand management to ensure effective capacity utilisation and demand management ensuring all use of all pathways including alternative pathways are maximised.
Transformational change to support effective and efficient service delivery and target achievement.
Governance and compliance approaches that form robust foundations for UEC projects and programmes of work.
Post-implementation support conducted at the end of the project cycle to determine the appropriate levels of resources required to ensure ongoing success.
Service reviews and evaluations to obtain a thorough understanding of services being delivered, identifying any gaps and recommending improvements/changes.
Why use Arden & GEM’s Urgent and Emergency Care support?
We would welcome the opportunity to discuss how our Urgent and Emergency Care services can support your organisation to achieve the Triple Aim duty of improved population health, increased quality of care and more sustainable use of resources.
Get in touch with us at: firstname.lastname@example.org
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