In addition to providing essential services, primary care providers in England are also incentivised to deliver additional services through enhanced funding schemes. Whether commissioned nationally or locally, it is vital that additional activities, claims and payments are accurately reported and administered.
CQRS is an online system, funded by NHS England and developed by the CSU Collaborative, that enables easier claims management for commissioners and prompt payment for primary care providers.
CQRS National is a mandatory payment system for delivery of the GP Contract for Direct Enhanced Services (DES). CQRS Local complements the national payment system but has been developed separately, with local flexibility and configuration in mind, to support Integrated Care Boards to manage their localised incentive schemes including Local Enhanced Services (LES) and Local Incentive Schemes (LIS).
CQRS Local offers primary care providers and commissioners:
- a one-stop shop to manage locally driven schemes which reflect local priorities
- customisable options for services, tariffs and providers
- the ability to make payments without the need for providers to submit invoices following the approval of a claim
- reporting tools that enable easier monitoring of activity and spend
- reduced risk of inaccurate claims
- secure user access managed through NHS Mail single sign on
- dedicated onboarding, advice, training and technical support.
The web-based portal standardises and streamlines the process of provider claims against local schemes. This reduces administrative time and ensures claims are visible within a secure platform.
Why CQRS Local?
The Calculating Quality Reporting Service has been operating successfully in England since 2020.
CQRS Local, which was introduced in 2021, is used by a growing number of ICBs to efficiently and promptly manage their Local Enhanced Services and Local Incentive Schemes.
Almost 3,000 active users are benefiting from a streamlined approach to claims management, with over £38 million of claims made by users in 2023.
You can find out more about CQRS here.
“We no longer process thousands of emails or manage claims in a spreadsheet. You know exactly where claims are, as the system manages the process for you. It also reduces the risks of any user errors and claims aren’t ‘lost’ or saved in the wrong folder because it’s fully automated.”
Sally Harrington, Transformation Lead (North East Essex Primary Care Team) at NHS Suffolk and North East Essex ICB
Find out more about the NHS Suffolk and North East Essex ICB experience here.
Contact Us
If you'd like to find out more about using CQRS Local, get in touch with us by filling out the form below.