Operational Excellence is a vital part of the NHS’ vision to establish a sustainable financial model identified in the Five Year Forward View. Our team has experience of working in all health care environments as well as private sector organisations to deliver effective and efficient working.
Arden & GEM's Operational Excellence team was established in 2014 and has been working with internal teams and NHS England to improve productivity and reduce operating costs using proven management technologies such as Lean and Six Sigma.
Specifically designed for use throughout the NHS, our experienced team delivers solutions ranging from refresher workshops and bespoke training to in-depth process improvements and cultural change programmes.
We often find that organisations are aware of which processes or areas require improvement, we provide a complimentary observation service and provide a set of clear recommendations as to the potential improvements and savings within that area.
The Operational Excellence service listens to your organisation and offers expertise, services and tools to support ideas that increase quality, reduce costs, improve operations and generate revenues within NHS environments.
Early Results Programme
Engage staff in identifying and resolving local waste issues, irritations AND generate new ideas
Small Improvement Groups (SIG)
Training and involving staff in change; making improvements
Business Process Rationalisation
A project based approach to optimise end to end processes/pathways.
System for Managing
A controlled and managed business – establishes one version of the truth through effective management systems that focus on forecasting, planning, assigning, following up and reporting on the work done by the team, area, department. Focuses on surfacing variances and proactively problem solving them. Highly visual and engaging for both staff and managers.
Managers/ Leads trained in Lean/Sigma and other proven performance building technologies
Our multi-disciplinary team has a wealth of experience from the NHS, private and third sectors, which includes working with one of the world’s leading healthcare organisation’s Virginia Mason, based in Seattle, USA.
Crucially, we understand many of the challenges facing the NHS today and can draw upon our experiences working with acute trusts, mental health trusts, community services, commissioning services, provider services and national bodies.
We have significant expertise in project management, change management, strategic planning, capacity management, financial analysis and planning, metrics, and communications.
Drawing upon best practice in each of these areas, we work with you to produce successful outcomes - from helping to build early-stage ideas to providing project management expertise that delivers results.
To date our team has generated savings within Arden & GEM, in areas such as:
Typical savings generated through the approach within industry are*:
|Throughput / flow increased||60–90%|
|Quality defects / errors reduced||50–90%|
|Lead Time reduced||50–90%|
* Source: Virginia Mason Medical Centre