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Arden & GEM CSU > Services > Business Support > Knowledge Management

Knowledge Management


  • Training
  • Process Management
  • Information management
  • GP Practice websites
  • Procurement advice
  • Research

The Knowledge Management team is passionate about enabling the right knowledge to be shared with the right people at the right time for your benefit.  We do this in a number of ways, by introducing, developing and maintaining systems which improve information flows, collaboration, and knowledge efficiency. 

Delivering efficiencies today

Our focussed and motivated team has over 30 years’ experience helping solve challenges for a wide range of clients from NHS England and local authorities to CCGs and GP practices.

We begin with listening and understanding your situation, whereupon we work with you to develop solutions, make recommendations and ultimately implement the project, which depending on its complexity can be supported by training and our help desk service.

We actively work using lean, Prince2 and Scrum methodologies.

Our services


  • We offer a wide range of training programmes from personal effectiveness through to specialist technical courses, delivered by our certified trainers.
  • We provide different styles of learning from 1-2-1 mentoring sessions through to group programmes, which can be done face to face or via eLearning and remote sessions
  • In particular, we find clients like our Personal Effectiveness training/workshops. The GTD (Getting Things Done) Personal Effectiveness Training workshop helps you manage your work priorities using methods such as Email, Task & Work-Load management schemes.

Process Management

  • We help define, develop and optimise processes and where suitable recommend technology to automate the process.
  • We actively locate & eliminate “Knowledge Gaps” in existing systems, processes, and individual information stores.

Information sharing

  • We help develop cloud based repositories for safely storing and sharing files in a central location, which reduces duplication and minimises knowledge silos. 

GP practice websites

  • We create and produce websites for GP practices that enable patients to view practice information and communicate online with items such as online appointments, repeat bookings etc.
  • We also provide training for Practice staff and on-going support for your website. 

Procurement advice

  • If you are considering purchasing a new technology based solution we act as a “critical friend” guiding you through the process, ensuring that what you order is what you need and what you get.


  • We provide a research service tailored to your needs, involving horizon scanning and looking at best practice.

Building a better tomorrow

We understand the pressures around efficiency and budgets, and are here to help you share information in a faster and more effective way which ultimately delivers a more efficient use of time and money.

Working with a wide range of organisations inside and outside of the NHS we have already developed practical knowledge of how best to make improvements, which we then pass onto you and are constantly looking to best practice to see how we can develop our services even further.


Events and campaigns such as this are always beneficial to both patients and our wider health infrastructure. We appreciated the opportunity to obtain patient stories as a result of this activity and thank the CSU for working across agencies.
Senior Engagement Officer, Healthwatch Lincolnshire

Find out more


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Alternatively please email contact.ardengem@nhs.net