IT Service Desk contact details:
Telephone: 0300 123 1020
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With IT playing an increasing role in the management and delivery of modern healthcare, our highly skilled IT team delivers a comprehensive service, from day to day IT support through to the development of bespoke systems to support clinical priorities.
Our comprehensive range of IT support services cover strategic IT, asset management (hardware and software), project support and remote and on-site helpdesk support. In an evolving health system, we can help with systems development and system integration and help you to navigate the complexities associated with data sharing protocols and Information Governance. We also support clients with mobile computing, data storage, back-up and disaster recovery and our cyber security expertise ensures a cyber-safe environment.
We provide flexible, responsive and resilient IT services designed to support CCGs in delivering both their corporate and GP IT objectives.
We have established a dedicated strategic IT programmes service, supported with robust operational delivery to ensure your IT needs are met.
In addition to core IT services, our clinical IT team is playing a growing role in supporting front line services through the development of innovative tools to improve accuracy and consistency of care.
“It has been great working with the Arden & GEM Clinical Systems team in the development of the Locality Based MDT Unit. The new unit is delivering a range of benefits including, streamlining the referral process from Primary Care, improved communications with GP’s, simplified data collection and easy access to activity and performance data. The team have been responsive, effective and provided us with excellent training on the new system.”
Ruth Adam, Programme Manager Whole System Integration, Milton Keynes CCG and Milton Keynes Council.
Find out more about our IT services by accessing the resources below.
Arden & GEM has been successfully shortlisted in the ‘Patient Data’ and ‘Telehealth’ categories at the Health Business Awards 2020.
Over 200 sites in Lincolnshire, including hospitals and GP practices, are now using the latest Microsoft Windows technology following a successful 12-month upgrade programme managed by NHS Arden & GEM CSU.
With Microsoft’s support for Windows 7 coming to an end in 2020, the two provider trusts and CCG in Lincolnshire needed assistance to move more than 7,000 devices onto Windows 10. Arden & GEM’s IT service successfully mobilised and delivered this programme of work.
When Microsoft offered its Teams service to the NHS free of charge to aid remote working during the COVID-19 pandemic, NHS Arden & GEM CSU matched that support with free set-up support.
Arden & GEM’s IT service quickly mobilised a bespoke programme of work to ensure that its staff and clients had the infrastructure, equipment and support available for mass home working as part of the nationwide response to limit the spread of coronavirus.
Arden & GEM’s Chief Clinical Information Officer for Norfolk and Waveney, Dr Ed Turnham, will be presenting at the third ‘Building a Digital First Future: Digital Primary Care Congress’ on Wednesday 5 February.
With a strategic need to work more closely together, the five CCGs covering Norfolk and Waveney approached Arden & GEM’s IT service to help them design and develop a more effective intranet system.
Arden & GEM is delighted to be presenting two webinars as part of Health Tech Newspaper’s (HTN) Digital Week, taking place from Monday 20th to Friday 26th January 2020.
Primary care is making positive strides when it comes to digitally-enabled healthcare. It’s exciting to hear about successful moves to implement video and online consultations, enable patients to view their records online and the growth of wearables to support self-care. But offering these at scale means thinking ahead about what changes will be needed so that the benefits of technology become widespread and not confined to the most digitally ambitious GPs.
If you’d like to find out more about IT services, please contact us here: