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Arden & GEM CSU > News & Insights > New directors for business intelligence and IT appointed

New directors for business intelligence and IT appointed

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Two new directors have been appointed by NHS Arden & GEM CSU to lead the business intelligence and IT services. Helen Seth has been appointed as director of business intelligence and provider management while Anthony Upshall has been named as executive director of IT. Both will take up their post with immediate effect.

Managing director, John Parkes, said, “I am absolutely delighted to welcome Helen and Anthony to the Arden & GEM executive team. Their skills, experience and understanding of the challenges facing healthcare will be major assets in supporting our range of customers. With the CSU successfully appointed to the Health Systems Support Framework, and already working with a number of integrated care systems and providers, the contribution that the business intelligence and IT services can bring to delivering a long term plan for the NHS is immense.”

Business intelligence and provider management

Helen joined Arden & GEM two and a half years ago as associate director of business intelligence and, for the past year, she has held the post of interim director. Her wealth of strategic and operational experience has enabled her to lead a series of service developments to improve data availability, standardise systems and simplify processes.

A diagnostic radiographer by background, Helen has over 29 years’ experience in NHS provider and commissioner organisations including service delivery, operations management, corporate strategy and system wide transformation.  More recently she was asked to undertake the role of director of health and care integration after acting as implementation lead for long term conditions and service reconfiguration as part of the Leicester, Leicestershire and Rutland Better Care Together programme.

Helen said: "I am looking forward to working with my team and our clients to build a best-in-class business intelligence and provider management solution to support integrated care systems with population health data, analysis,  insights and contractual innovation so that appropriate, resilient and sustainable services can be provided for communities.”

Information technology

Anthony takes over as executive director for the IT service after initially joining Arden & GEM as Chief Operating Officer for Essex in May 2018. After successfully overseeing mobilisation of new contracts with seven Essex Clinical Commissioning Groups (CCGs) worth £21.5m, Anthony will build upon the strong working relationships he has developed to ensure the CSU’s IT service is supporting customers to use technology to transform local healthcare.

With 20 years NHS experience, Anthony has worked in a range of organisations throughout the country to deliver major IT programmes, and was intrinsically involved in managing the 2017 cyber-attack. Before joining the NHS, he worked for the Metropolitan Police. 

Anthony commented: “Making optimal use of technology is fundamental to successfully transforming the NHS. We are committed to supporting our customers in achieving this while ensuring that systems run smoothly and efficiently, enabling the delivery of high quality patient care.”